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This section is under construction as we move to the new website. If you're having issues that is not covered by the one question below, please reach out to our customer service team at Thank you for your support!

It's my first time trying to log in on the new website. What exactly am I supposed to do now?

  • Navigate to
  • Click the "Log In" button in the upper-right corner.
  • Enter your email in the "Sign in or create an account" form.
  • Click the "Email me a link to log in without a password" button.
  • Follow the link in the email from (Subject: Sign in to your Defector account).
  • Note that this email may not wind up in your Primary inbox -- if you don't see it within a minute, please check your Spam and/or Promotions folders.

Once you've logged in via this method, you can also set/reset a password using the options on the My Account page so you don't need to rely on the email login flow.